Privacy Policy


At ABS-CBN Canada ULC (“ABS-CBN”, “we” or “us”) we are committed to protecting your privacy and developing technology that gives you the most powerful and safe viewing and online experience. This Privacy Policy applies individuals who subscribe to the programming and related services that are provided by ABS-CBN and our various global corporate affiliates (collectively, “ABS-CBN Global”). Such services include and “The Filipino Channel” (“TFC”), IPTV programming services and TFC.TV. This Privacy Policy also apples to the use of ABS-CBN and ABS-CBN Global Internet web sites and our ABS-CBN customer loyalty program. This Privacy Policy describes the collection, use and disclosure of your personal information by ABS-CBN and ABS-CBN Global. “Personal information” is information about you as an identifiable individual or from which your identity could be deduced. It includes your name, mailing address(es), e-mail address(es), telephone number(s), information about your activities and interests and other subscriber information or financial transaction information, and may include your date of birth. By subscribing to our programming services or using our websites, you consent to the privacy practices described in this Privacy Policy.


Collection of your Personal Information

ABS-CBN collects personal information that enables us to contact you and to provide products and services to you, specifically, your name, e-mail address(es), home or work mailing address, telephone number(s), information about the specific services and products that you inquire about or order, and information about how you pay for them. To collect and recover any service fees or other payments owed to us, or to report a debt to a credit bureau, ABS-CBN may also collect your date of birth. ABS-CBN also collects demographic information, such as your postal code, province, age, gender, and your preferences and interests, which is retained only on an aggregated, anonymous basis. In some cases, this personal information will be collected from you by service providers to ABS-CBN or from other corporate affiliates within ABS-CBN Global on our behalf.

There is also information about your computer hardware and software that is automatically collected by ABS-CBN. This information can include: your IP address, browser type, domain names, access times and referring web site addresses. This information is used by ABS-CBN for the operation of our programming services and our web site, to maintain the quality of the services we offer.

Please be advised that if you directly disclose personal information through any ABS-CBN public message boards, this information may be collected, used and disclosed by third parties who may not be bound by our Privacy Policy. ABS-CBN also encourages you to review the privacy policies of other web sites you choose to link to from our sites, in order to understand how those sites collect, use and share your personal information. ABS-CBN is not responsible for the privacy policies or the content of web sites of third parties.


Use and Disclosure of your Personal Information

ABS-CBN and ABS-CBN Global use your personal information to deliver the programming, other services or information you have requested, to operate the ABS-CBN web site, to facilitate your payments to us and for us to collect any unpaid service fees or payments or to report a debt to a credit bureau. ABS-CBN and ABS-CBN Global also use your personal information to operate our ABS-CBN customer loyalty program, inform you of other products or services available from ABS-CBN or ABS-CBN Global. We may also contact you via phone, e-mail or mail to conduct research and obtain your opinions about current services or potential new services. You will be provided with the opportunity to decline to participate in such phone calls and to “Unsubscribe” to such e-mail messages.

We do not disclose that personal information other than as described in this Privacy Policy and we do not sell, rent or lease our customer lists or other personal information that we have collected from you to third parties. However, to increase efficiency and maximize the benefits of being part of a global operation, ABS-CBN may disclose personal information internally with other members of the ABS-CBN Global operations.

For example, we may transfer customer personal information for storage and operations to servers located outside of Canada, e.g. to servers in the United States or in the Philippines.

ABS-CBN may disclose your personal information or aggregated demographic information to ABS-CBN Global in connection with corporate initiatives to monitor and improve existing services, to operate the ABS-CBN customer loyalty program and to develop and market new services. ABS-CBN may, from time to time, contact you on behalf of ABS-CBN Global or one or more of our third-party business partners about a particular product or service that we believe may be of interest to you. In those cases, your personal information is not disclosed to the third party. In addition, ABS-CBN may share data with our service providers to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such service providers are required to comply with this Privacy Policy and to hold your personal information in confidence. They are prohibited from using your personal information other than to provide these services to ABS-CBN or ABS-CBN Global.

We may keep track of the web sites and pages you visit on one or more of our web sites, in order to determine which of our services and products are the most popular. This data is used to deliver customized content and advertising to customers of ABS-CBN and ABS-CBN Global whose behaviour indicates that they are interested in particular kinds of services.

ABS-CBN or ABS-CBN Global will disclose your personal information without notice only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ABS-CBN or ABS-CBN Global; (b) protect and defend the rights or property of ABS-CBN or ABS-CBN Global; and, (c) act under exigent circumstances to protect the personal safety of users, employees or agents of ABS-CBN, ABS-CBN Global or the public.


Use of Cookies

The ABS-CBN site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize ABS-CBN web pages, or register with an ABS-CBN Global site or service, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same site, the information you previously provided can be retrieved, so you can easily use the features that you customized. You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ABS-CBN services or web sites you visit.


Security of your Personal Information

ABS-CBN secures your personal information from unauthorized access, use or disclosure. ABS-CBN secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal financial information (such as a banking or credit card information) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


Changes to this Policy

ABS-CBN will occasionally update this Privacy Policy to reflect company and customer feedback. ABS-CBN encourages you to periodically review this Policy to continue to be informed as to how ABS-CBN is protecting your personal information. Your continued use of our services, including our website, following the posting of updates to this Privacy Policy, will constitute your acceptance of these changes. If you have any questions about any changes to this Privacy Policy, please contact us as shown below.

Contact Information

You have the right to review and update or correct the personal information we retain about you. To update or correct your personal information, or to inquire further about this Privacy Policy, please contact our Privacy Officer at [email protected] or by regular mail at ABS-CBN Canada ULC, 300 Consilium Place, Suite 105, Scarborough Ontario M1H 3G2, Attention: Privacy Officer.


Revision date: May 16, 2017